mageme / module-webforms-3-zendesk
mageme/module-webforms-3-zendesk
Zendesk integration add-on for WebForms Pro 3
Magento 2 Zendesk Integration — MageMe WebForms
Create Zendesk tickets from Magento 2 form submissions. This free add-on for MageMe WebForms bridges your storefront forms with Zendesk support — including custom field types, file attachments, and connection testing from the admin panel.
Features
- Create Zendesk support tickets automatically when customers submit a form
- Map form fields to ticket properties (group, priority, type, custom fields)
- Add collaborators and followers to tickets for team visibility
- Attach uploaded files and gallery images via Zendesk upload tokens
- Custom form field types that pull options from Zendesk (Group, Priority, Type selects)
- Built-in connection testing to verify Zendesk credentials from the admin panel
- Apply tags to tickets for routing and reporting
- Multi-store support with per-store Zendesk configuration
Requirements
- Magento 2.4.x
- MageMe WebForms 3 version 3.5.0 or higher
zendesk/zendesk_api_client_php^2.2- Zendesk account with API access
Installation
composer require mageme/module-webforms-3-zendesk
bin/magento setup:upgrade
bin/magento cache:flush
Configuration
- Go to Stores > Configuration > MageMe > WebForms > Zendesk and enter your Zendesk subdomain, email, and API token. Click Test Connection to verify.
- Open any form in the admin panel and configure the Zendesk integration tab to map fields and set ticket properties.
Other MageMe WebForms Integrations
Handle every customer touchpoint with the right platform:
- Freshdesk — create Freshdesk tickets with agent and group routing
- HubSpot — sync contacts, companies, and tickets
- Salesforce — create leads from form submissions
- Zoho CRM & Desk — create leads and support tickets
- Klaviyo — build profiles and grow your email lists
- Mailchimp — subscribe customers to audiences
- Zapier — connect forms to 7000+ apps
About MageMe WebForms
MageMe WebForms is a Magento 2 form builder that helps store owners collect and manage customer data. Build support request forms, product inquiry forms, return forms, and feedback surveys with conditional logic, file uploads, email notifications, and helpdesk integrations — without custom development.
Get MageMe WebForms for Magento 2
Support
- Documentation: docs.mageme.com
- Issue Tracker: GitHub Issues
License
Proprietary. See License for details.
3.1.3
- Other: switch to db_schema.xml
3.1.2
- New: license check removed. The add-on is now a part of the WebForms Suite.
- New: PHP 8.4 support
- Fix: improved handling of option value mappings
3.1.1
- Fix: compatibility with PHP 8.1
3.1.0
- New: code refactor
- New: added ability to map fields to custom ticket attributes
3.0.1
- Compatibility with WebForms 3.0.2
3.0.0
- Initial release
Requires 3
| Package | Constraint |
|---|---|
| ext-json | * |
| mageme/module-webforms-3 | >=3.5.0 |
| zendesk/zendesk_api_client_php | ^2.2 |
Compatibility
Each Magento release line is installed on its supported PHP versions, then the module is built (DI compilation + static-content deploy) and its unit and integration suites are run. The matrix shows the lines and PHP versions the module is confirmed to install and run on. Code-quality results further down (phpstan, phpcs, …) are reported separately and never affect compatibility.
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | not tested | not tested | ||
| 2.4.8 | not tested | not tested | ||
| 2.4.9 | not tested | not tested |
Code Quality
Advisory checks against the module's source. Static analysis runs once across the whole module; PHPStan re-runs per Magento + PHP version because resolvable symbols differ between releases. These NEVER affect the Compatibility badge — a phpcs finding can't make a module incompatible.
Static analysis
Coding standards (phpcs), mess detection (phpmd), copy-pasted code (cpd), PHP cross-version compatibility, composer.json validity. Each runs once for the whole module.
| Tool | Status | Findings | Summary |
|---|---|---|---|
| PHPCS | Fail | 83 | 13 errors, 70 warnings (ruleset: Magento2) — 34 auto-fixable with phpcbf |
| PHPMD | Warning | 10 | 10 rule violations (IfStatementAssignment:3, EmptyCatchBlock:2, UnusedFormalParameter:2, NPathComplexity:1, CyclomaticComplexity:1) |
| Cpd | Pass | 0 | |
| Composer validate | Info | 2 | valid; 2 advisory notes (composer validate --strict) |
PHPStan
Type-checks the module's PHP against a real Magento install at the configured gate level. Re-runs per Magento and PHP version because resolvable symbols differ between releases. Cell → details modal.
Tests
Unit and integration suites, run for each applicable Magento and PHP version. A test failure speaks to the module's behaviour, not its compatibility with a Magento line, so it is reported here separately and never reddens the compatibility matrix.
Unit tests
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | ||
| 2.4.8 | N/A | N/A | ||
| 2.4.9 | N/A | N/A |
Integration tests
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | ||
| 2.4.8 | N/A | N/A | ||
| 2.4.9 | N/A | N/A |
Security
Security checks run directly against the module: an audit of its declared dependencies for known vulnerabilities (composer audit) and a scan of its source for malware and web-shell signatures. Each runs once. A malware detection fails the version outright.
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