Stripe payouts

The flow

1. Buyer purchases a license. The card is charged on the platform Stripe account.
2. At the moment of charge, Stripe creates a Connect transfer to your connected account for your share (sale price minus the platform fee).
3. Your share sits on hold during the refund window. Once it clears, Packagento pays it out from your connected account to your bank.

Where to see them

• Earnings page: the Earnings page shows your gross, Stripe fee, refunds, disputes, and net for the last 30 days and lifetime, plus a per-sale breakdown.
• Payouts page: the Payouts page lists each bank payout with date, status, destination bank, and amount. Click "View Charges" on a row to see the gross, fee, and net for each sale that funded that payout.
• Activity feed: Vendor activity records every payout as it is created, with the matching sale and amount.
• Stripe dashboard: the connected-account dashboard at dashboard.stripe.com shows incoming transfers and the underlying bank-payout history.

Cadence

Packagento drives the bank payout itself, on a per-sale basis. Once a sale's refund window has closed, your share moves to your bank on the next release run (which happens at the top of every hour). You do not see a daily, weekly, or monthly schedule on this account because the schedule is per sale, not per account.

Vendors in Brazil, India, and Japan are the exception. Stripe requires an automatic schedule in those countries, so payouts there follow Stripe's native cadence (set in your Stripe Connect dashboard) rather than the per-sale release flow.

Country-specific minimums and any new-account rolling reserve still apply on the Stripe side; you will see them in your Stripe Connect dashboard.

Payout hold during the refund window

Packagento holds each sale's payout until the buyer's refund window has closed, 14 days from the licence creation date by default. The hold avoids the awkward case where a vendor has already received cash that has to be clawed back when a refund is approved a week later. The hold is per sale, not per vendor: a sale from day 1 releases on day 15; a sale from day 5 releases on day 19.

On your earnings page the Sales card has a row of filter chips, including Pending release (sales still within the window), Released (sales whose window has closed and the money has been paid out), and Refunded (sales where a refund was approved during the window, so your share for that sale is zero). Release happens automatically once a sale's window closes. If a release ever cannot complete (most commonly because your Stripe account has outstanding requirements), the row stays visible on the Pending release chip. Resolve the items on your Stripe Connect dashboard, then contact support to retry.

See also: Payout hold and refund window for the full mechanics.

Refunds and chargebacks

Approved buyer refunds reverse the original charge. Your share is taken back through Stripe's standard reversal flow. Most refunds fall within the held window, so the clawback comes out of Pending release before the money ever reaches your bank account. Chargebacks are different: Stripe opens a dispute, the vendor sees an evidence window in the Stripe dashboard, and the disputed funds plus the dispute fee are debited until the case resolves. Failed renewal charges show up on your activity feed too, separately from refunds.

Held payouts you cannot explain? Get in touch through our contact form with the vendor slug and the date range and we will trace it.

Tax

Stripe Tax computes VAT, GST, and sales tax at checkout based on the buyer's billing country. Packagento operates as the marketplace facilitator and the vendor is the seller of record; reporting and remittance follow your local rules. See Pricing for the broader policy.