Magento 2 Freshdesk Integration — MageMe WebForms

Connect your Magento 2 store forms directly to Freshdesk. This free add-on for MageMe WebForms automatically creates Freshdesk support tickets from customer form submissions — no coding required.

Features

• Automatically create Freshdesk tickets when customers submit a form
• Map form fields to Freshdesk ticket properties (type, status, priority, source)
• Auto-assign tickets to specific agents, groups, and companies
• Attach uploaded files and gallery images to tickets with MIME type preservation
• Support for Freshdesk custom fields (cf_* prefix) with automatic type conversion
• Apply multiple tags to tickets for organized ticket management
• Resend submissions to Freshdesk manually from the Magento admin panel

Requirements

• Magento 2.4.x
• MageMe WebForms 3 version 3.5.0 or higher
• PHP curl and json extensions
• Freshdesk account with API access

Installation

composer require mageme/module-webforms-3-freshdesk
bin/magento setup:upgrade
bin/magento cache:flush

Configuration

1. Go to Stores > Configuration > MageMe > WebForms > Freshdesk and enter your Freshdesk domain and API key.
2. Open any form in the admin panel and configure the Freshdesk integration tab to map fields and set ticket properties.

Other MageMe WebForms Integrations

Extend your Magento 2 forms with more CRM and marketing integrations:

• HubSpot — sync contacts, companies, and tickets
• Salesforce — create leads from form submissions
• Zoho CRM & Desk — create leads and support tickets
• Zendesk — create tickets with custom field types
• Klaviyo — build profiles and grow your email lists
• Mailchimp — subscribe customers to audiences
• Zapier — connect forms to 7000+ apps

About MageMe WebForms

MageMe WebForms is a form builder extension for Magento 2 used by store owners to create contact forms, surveys, registration forms, order forms, and more. It features conditional logic, multi-step forms, file uploads, email notifications, customer submission dashboards, and integrations with popular CRM and marketing platforms.

Get MageMe WebForms for Magento 2

Support

• Documentation: docs.mageme.com
• Issue Tracker: GitHub Issues

License

Proprietary. See License for details.

3.0.4

• Other: switch to db_schema.xml

3.0.3

• New: license check removed. The add-on is now a part of the WebForms Suite.

3.0.2

• Fix: phone mapping
• Fix: PHP 8 compatibility improved
• Fix: fix 30 items cap for groups listing

3.0.1

• Fix: special characters in subject

3.0.0

• Initial release