mageme / module-webforms-3-freshdesk
mageme/module-webforms-3-freshdesk
Freshdesk integration add-on for WebForms Pro 3
Magento 2 Freshdesk Integration — MageMe WebForms
Connect your Magento 2 store forms directly to Freshdesk. This free add-on for MageMe WebForms automatically creates Freshdesk support tickets from customer form submissions — no coding required.
Features
- Automatically create Freshdesk tickets when customers submit a form
- Map form fields to Freshdesk ticket properties (type, status, priority, source)
- Auto-assign tickets to specific agents, groups, and companies
- Attach uploaded files and gallery images to tickets with MIME type preservation
- Support for Freshdesk custom fields (cf_* prefix) with automatic type conversion
- Apply multiple tags to tickets for organized ticket management
- Resend submissions to Freshdesk manually from the Magento admin panel
Requirements
- Magento 2.4.x
- MageMe WebForms 3 version 3.5.0 or higher
- PHP
curlandjsonextensions - Freshdesk account with API access
Installation
composer require mageme/module-webforms-3-freshdesk
bin/magento setup:upgrade
bin/magento cache:flush
Configuration
- Go to Stores > Configuration > MageMe > WebForms > Freshdesk and enter your Freshdesk domain and API key.
- Open any form in the admin panel and configure the Freshdesk integration tab to map fields and set ticket properties.
Other MageMe WebForms Integrations
Extend your Magento 2 forms with more CRM and marketing integrations:
- HubSpot — sync contacts, companies, and tickets
- Salesforce — create leads from form submissions
- Zoho CRM & Desk — create leads and support tickets
- Zendesk — create tickets with custom field types
- Klaviyo — build profiles and grow your email lists
- Mailchimp — subscribe customers to audiences
- Zapier — connect forms to 7000+ apps
About MageMe WebForms
MageMe WebForms is a form builder extension for Magento 2 used by store owners to create contact forms, surveys, registration forms, order forms, and more. It features conditional logic, multi-step forms, file uploads, email notifications, customer submission dashboards, and integrations with popular CRM and marketing platforms.
Get MageMe WebForms for Magento 2
Support
- Documentation: docs.mageme.com
- Issue Tracker: GitHub Issues
License
Proprietary. See License for details.
3.0.4
- Other: switch to db_schema.xml
3.0.3
- New: license check removed. The add-on is now a part of the WebForms Suite.
3.0.2
- Fix: phone mapping
- Fix: PHP 8 compatibility improved
- Fix: fix 30 items cap for groups listing
3.0.1
- Fix: special characters in subject
3.0.0
- Initial release
Requires 3
| Package | Constraint |
|---|---|
| ext-curl | * |
| ext-json | * |
| mageme/module-webforms-3 | >=3.5.0 |
Compatibility
Each Magento release line is installed on its supported PHP versions, then the module is built (DI compilation + static-content deploy) and its unit and integration suites are run. The matrix shows the lines and PHP versions the module is confirmed to install and run on. Code-quality results further down (phpstan, phpcs, …) are reported separately and never affect compatibility.
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | not tested | not tested | ||
| 2.4.8 | not tested | not tested | ||
| 2.4.9 | not tested | not tested |
Code Quality
Advisory checks against the module's source. Static analysis runs once across the whole module; PHPStan re-runs per Magento + PHP version because resolvable symbols differ between releases. These NEVER affect the Compatibility badge — a phpcs finding can't make a module incompatible.
Static analysis
Coding standards (phpcs), mess detection (phpmd), copy-pasted code (cpd), PHP cross-version compatibility, composer.json validity. Each runs once for the whole module.
| Tool | Status | Findings | Summary |
|---|---|---|---|
| PHPCS | Fail | 89 | 1 error, 88 warnings (ruleset: Magento2) — 37 auto-fixable with phpcbf |
| PHPMD | Warning | 6 | 6 rule violations (CyclomaticComplexity:2, UnusedFormalParameter:2, NPathComplexity:1, ExcessiveMethodLength:1) |
| Cpd | Pass | 0 | |
| Composer validate | Info | 2 | valid; 2 advisory notes (composer validate --strict) |
PHPStan
Type-checks the module's PHP against a real Magento install at the configured gate level. Re-runs per Magento and PHP version because resolvable symbols differ between releases. Cell → details modal.
Tests
Unit and integration suites, run for each applicable Magento and PHP version. A test failure speaks to the module's behaviour, not its compatibility with a Magento line, so it is reported here separately and never reddens the compatibility matrix.
Unit tests
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | ||
| 2.4.8 | N/A | N/A | ||
| 2.4.9 | N/A | N/A |
Integration tests
| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | ||
| 2.4.8 | N/A | N/A | ||
| 2.4.9 | N/A | N/A |
Security
Security checks run directly against the module: an audit of its declared dependencies for known vulnerabilities (composer audit) and a scan of its source for malware and web-shell signatures. Each runs once. A malware detection fails the version outright.
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