Magento 2 Zendesk Integration — MageMe WebForms

Create Zendesk tickets from Magento 2 form submissions. This free add-on for MageMe WebForms bridges your storefront forms with Zendesk support — including custom field types, file attachments, and connection testing from the admin panel.

Features

• Create Zendesk support tickets automatically when customers submit a form
• Map form fields to ticket properties (group, priority, type, custom fields)
• Add collaborators and followers to tickets for team visibility
• Attach uploaded files and gallery images via Zendesk upload tokens
• Custom form field types that pull options from Zendesk (Group, Priority, Type selects)
• Built-in connection testing to verify Zendesk credentials from the admin panel
• Apply tags to tickets for routing and reporting
• Multi-store support with per-store Zendesk configuration

Requirements

• Magento 2.4.x
• MageMe WebForms 3 version 3.5.0 or higher
• zendesk/zendesk_api_client_php ^2.2
• Zendesk account with API access

Installation

composer require mageme/module-webforms-3-zendesk
bin/magento setup:upgrade
bin/magento cache:flush

Configuration

1. Go to Stores > Configuration > MageMe > WebForms > Zendesk and enter your Zendesk subdomain, email, and API token. Click Test Connection to verify.
2. Open any form in the admin panel and configure the Zendesk integration tab to map fields and set ticket properties.

Other MageMe WebForms Integrations

Handle every customer touchpoint with the right platform:

• Freshdesk — create Freshdesk tickets with agent and group routing
• HubSpot — sync contacts, companies, and tickets
• Salesforce — create leads from form submissions
• Zoho CRM & Desk — create leads and support tickets
• Klaviyo — build profiles and grow your email lists
• Mailchimp — subscribe customers to audiences
• Zapier — connect forms to 7000+ apps

About MageMe WebForms

MageMe WebForms is a Magento 2 form builder that helps store owners collect and manage customer data. Build support request forms, product inquiry forms, return forms, and feedback surveys with conditional logic, file uploads, email notifications, and helpdesk integrations — without custom development.

Get MageMe WebForms for Magento 2

Support

• Documentation: docs.mageme.com
• Issue Tracker: GitHub Issues

License

Proprietary. See License for details.

3.1.3

• Other: switch to db_schema.xml

3.1.2

• New: license check removed. The add-on is now a part of the WebForms Suite.
• New: PHP 8.4 support

• Fix: improved handling of option value mappings

3.1.1

• Fix: compatibility with PHP 8.1

3.1.0

• New: code refactor
• New: added ability to map fields to custom ticket attributes

3.0.1

• Compatibility with WebForms 3.0.2

3.0.0

• Initial release