Magento 2 Login As Customer Extension
Magento 2 Login as Customer by Mageplaza supports the store admin to login to customers' account and automatically save that login data. In many cases, customers face some difficulty or inconvenience in My Account page, or right in the checkout step. Login as Customer module will be a great solution for such these circumstances. The store can have a quick view after access as a customer, as a result, this can save a significant amount of time for both administrator and customers.
Q: I got error: Mageplaza_Core has been already defined
A: Read solution: https://github.com/mageplaza/module-core/issues/3
Q: I am a store administrator, how can I access a customer’s account?
A: You can quickly login customer’s account to get information from Order View and Customer View right on the admin backend.
Q: I am a store owner, my store site has many admin accounts. How can I manage customers' login history?
A: Magento 2 Login as Customer extension allows store owners to view access history. On the backend, please navigate
Report > Customer > Login as Customer Logs.
Q: Is it possible to export logs data to save daily?
A: Yes, it is totally possible. From the report logs, you can hit the Export button and select the exported CSV or XML file.
With Marketing Automation (recommend):
composer require mageplaza/module-login-as-customer mageplaza/module-smtp php bin/magento setup:upgrade php bin/magento setup:static-content:deploy
Without Marketing Automation:
composer require mageplaza/module-login-as-customer php bin/magento setup:upgrade php bin/magento setup:static-content:deploy
One of the most noticeable features of M2 Login as Customer extension is that the store admin can log in a customer’s account to take some necessary actions.
On the Magento 2 backend, the admin can quickly access the account of any customer by selecting between Order View and Customer View options. Right here, there are two important places, in which all information of customers and orders is continuously updated. Hence, Login as Customer link is placed here, to support admins in accessing quickly and conveniently, without any difficulty.
On the pages mentioned, with only one click on the Login as Customer button, the admin will be redirected instantly to customers’ account with full actual information such as my dashboard, order information, account information, etc. With Magento 2 Login as Customer module, it is not only easy to access but is also possible to edit or make any updates in the blink of an eye.
Any access to customers' account can be recorded exactly in Login as Customer Logs section on the backend. There is a report here, which provides all access information, including date and time, customer account, admin account.
In case a store has multiple admin accounts, the access report mentioned above is potential for the store owner. It effectively supports managing and tracking every single admins' login as customer attempt. Furthermore, deleting or editing any data is not allowed on this report. As a result, it is definite that the admin will always be updated about any changes related to customers, and is able to avoid unexpected ill-intentioned access as well.
Mageplaza Login as Customer module for Magento 2 also support the export function. On the report log, the administrator can easily export login data so that they can save those data on the daily or monthly basis with ease. By this way, it is easy to store the login records, then use for login information management or any other specific purposes.
The most common-used exported file formats are CSV and Excel XML.
From Admin panel, go to
Stores > Configuration > Mageplaza > Login as Customer
Select Enable = Yes:
Login as Customerbutton will be displayed on Customer View and Order View sections from admin backend.
From Admin panel, select
Report > Customer > Login as Customer Logs
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