# mageme/module-webforms-3-freshdesk

> Freshdesk integration add-on for WebForms Pro 3

`composer require mageme/module-webforms-3-freshdesk`

Canonical URL: https://packagento.com/mageme/module-webforms-3-freshdesk

## At a glance

- **Vendor**: mageme (https://packagento.com/mageme.md)
- **Latest version**: 3.0.4 — released 2026-03-25
- **Pricing**: Free
- **Package type**: Magento 2 module
- **Status**: active, accepting new buyers

## Installation

Packagento is licence-gated, so even free packages need a licence on a project before Composer can resolve them.

1. **Sign in or create an account** at https://packagento.com/customer/account/.

2. **Add the package to your account.** Open https://packagento.com/mageme/module-webforms-3-freshdesk and complete the free checkout. A licence is minted automatically.

3. **Create or pick a project, then activate the licence on it.**
   - Projects represent the Magento installs you deploy to. Manage them at https://packagento.com/projects/.
   - Activate the new licence on the project you'll deploy this package to. Activation is what generates the Composer credentials scoped to that project.

4. **Add the project credentials to your Magento codebase.**

   Grab the project's public + private key from https://packagento.com/projects/ (open the project, then its Credentials tab), and add them to `auth.json`:

   ```json
   {
     "http-basic": {
       "packagento.com": {
         "username": "ppk_live_...",
         "password": "psk_live_..."
       }
     }
   }
   ```

   Add the Packagento Composer repository to `composer.json`:

   ```json
   {
     "repositories": [
       { "type": "composer", "url": "https://packagento.com" }
     ]
   }
   ```

5. **Install and apply.**

   ```bash
   composer require mageme/module-webforms-3-freshdesk:*
   bin/magento setup:upgrade
   bin/magento setup:di:compile
   bin/magento cache:flush
   ```

## What it does

Freshdesk integration add-on for WebForms Pro 3

## README

[![Latest Version on Packagist](https://img.shields.io/packagist/v/mageme/module-webforms-3-freshdesk.svg)](https://packagist.org/packages/mageme/module-webforms-3-freshdesk)
[![Packagist Downloads](https://img.shields.io/packagist/dt/mageme/module-webforms-3-freshdesk.svg)](https://packagist.org/packages/mageme/module-webforms-3-freshdesk)
[![License: Proprietary](https://img.shields.io/badge/license-proprietary-blue.svg)](https://mageme.com/license/)

Connect your Magento 2 store forms directly to Freshdesk. This free add-on for [MageMe WebForms](https://mageme.com/magento-2-form-builder.html) automatically creates Freshdesk support tickets from customer form submissions — no coding required.

### Features

- Automatically create Freshdesk tickets when customers submit a form
- Map form fields to Freshdesk ticket properties (type, status, priority, source)
- Auto-assign tickets to specific agents, groups, and companies
- Attach uploaded files and gallery images to tickets with MIME type preservation
- Support for Freshdesk custom fields (cf_* prefix) with automatic type conversion
- Apply multiple tags to tickets for organized ticket management
- Resend submissions to Freshdesk manually from the Magento admin panel

### Requirements

- Magento 2.4.x
- [MageMe WebForms 3](https://mageme.com/magento-2-form-builder.html) version 3.5.0 or higher
- PHP `curl` and `json` extensions
- Freshdesk account with API access

### Installation

```
composer require mageme/module-webforms-3-freshdesk
bin/magento setup:upgrade
bin/magento cache:flush
```

### Configuration

1. Go to **Stores > Configuration > MageMe > WebForms > Freshdesk** and enter your Freshdesk domain and API key.
2. Open any form in the admin panel and configure the Freshdesk integration tab to map fields and set ticket properties.

### Other MageMe WebForms Integrations

Extend your Magento 2 forms with more CRM and marketing integrations:

- [HubSpot](https://github.com/mageme/module-webforms-3-hubspot) — sync contacts, companies, and tickets
- [Salesforce](https://github.com/mageme/module-webforms-3-salesforce) — create leads from form submissions
- [Zoho CRM & Desk](https://github.com/mageme/module-webforms-3-zoho) — create leads and support tickets
- [Zendesk](https://github.com/mageme/module-webforms-3-zendesk) — create tickets with custom field types
- [Klaviyo](https://github.com/mageme/module-webforms-3-klaviyo) — build profiles and grow your email lists
- [Mailchimp](https://github.com/mageme/module-webforms-3-mailchimp) — subscribe customers to audiences
- [Zapier](https://github.com/mageme/module-webforms-3-zapier) — connect forms to 7000+ apps

### About MageMe WebForms

[MageMe WebForms](https://mageme.com/magento-2-form-builder.html) is a form builder extension for Magento 2 used by store owners to create contact forms, surveys, registration forms, order forms, and more. It features conditional logic, multi-step forms, file uploads, email notifications, customer submission dashboards, and integrations with popular CRM and marketing platforms.

[Get MageMe WebForms for Magento 2](https://mageme.com/magento-2-form-builder.html)

### Support

- Documentation: [docs.mageme.com](https://docs.mageme.com)
- Issue Tracker: [GitHub Issues](https://github.com/mageme/module-webforms-3-freshdesk/issues)

### License

Proprietary. See [License](https://mageme.com/license/) for details.

## Changelog

* Other: switch to db_schema.xml

### 3.0.3

+ New: license check removed. The add-on is now a part of the WebForms Suite.

### 3.0.2

- Fix: phone mapping
- Fix: PHP 8 compatibility improved
- Fix: fix 30 items cap for groups listing

### 3.0.1

- Fix: special characters in subject

### 3.0.0

- Initial release

## Recent Versions

| Version | Released |
|---|---|
| 3.0.4 | 2026-03-25 |

## Dependencies

### Require

| Package | Constraint |
|---|---|
| ext-curl | * |
| ext-json | * |
| mageme/module-webforms-3 | >=3.5.0 |

## Quality

Latest release (3.0.4) fails the Packagento QA pipeline. Verdicts below are per-cell (Magento line × PHP version) for the matrixed tools, and run-once for the static / security tiers.


### Compatibility

Each Magento line is installed on its supported PHP versions, then the module is built (DI compile + static-content deploy). Cells show passed / failed / untested; staircase gaps render as `–`.

| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | not tested | not tested | – | – |
| 2.4.8 | – | not tested | not tested | – |
| 2.4.9 | – | – | not tested | not tested |


### Code Quality

Advisory checks against the module's source. Never affect the Compatibility verdict — a phpcs finding can't make a module incompatible.

#### Static Analysis

Coding standards (phpcs), mess detection (phpmd), copy-pasted code (cpd), PHP cross-version compatibility, composer.json validity. Each runs once for the whole module.

| Tool | Status | Findings | Summary |
|---|---|---|---|
| PHPCS | Fail | 89 | 1 error, 88 warnings (ruleset: Magento2) — 37 auto-fixable with phpcbf |
| PHPMD | Warning | 6 | 6 rule violations (CyclomaticComplexity:2, UnusedFormalParameter:2, NPathComplexity:1, ExcessiveMethodLength:1) |
| Cpd | Pass | 0 |  |
| Composer validate | Info | 2 | valid; 2 advisory notes (composer validate --strict) |

#### PHPStan

Type-checks the module against a real Magento install. Re-runs per Magento + PHP version because resolvable symbols differ between releases.

| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | Error | Error | – | – |
| 2.4.8 | – | Error | Error | – |
| 2.4.9 | – | – | Error | Error |


### Tests

Unit and integration suites run per Magento + PHP cell. Test failures speak to the module's behaviour, not its compatibility with a line, so they're reported here separately.

#### Unit Tests

| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | – | – |
| 2.4.8 | – | N/A | N/A | – |
| 2.4.9 | – | – | N/A | N/A |

#### Integration Tests

| Magento | PHP 8.2 | PHP 8.3 | PHP 8.4 | PHP 8.5 |
|---|---|---|---|---|
| 2.4.7 | N/A | N/A | – | – |
| 2.4.8 | – | N/A | N/A | – |
| 2.4.9 | – | – | N/A | N/A |


### Security

Dependency-advisory audit (composer audit) plus a source malware scan. A malware detection fails the version outright.

| Tool | Status | Findings | Summary |
|---|---|---|---|
| Composer audit | N/A | 0 | no resolvable dependency tree to audit — Your requirements could not be resolved to an installable set of packages. Problem 1 |
| Malware scan | Pass | 0 |  |

## Licence and pricing

Free. A licence is still minted on checkout and bound to your project for Composer access — no payment step.

Refundable within 14 days of first purchase via https://packagento.com/account/refunds/.

## Install via Claude Code or any MCP client

The Packagento MCP server can run the licence + project + Composer steps above in one tool call:

```
purchase_and_install_packages(
  composer_names=["mageme/module-webforms-3-freshdesk"],
  project_id="proj_xxx"
)
```

This handles cart, checkout, licence minting, project activation, and writes auth.json credentials. Connect a client with `claude mcp add packagento https://mcp.packagento.com`. Full setup at https://packagento.com/docs/mcp-setup.

## Vendor

mageme is a Magento 2 vendor on Packagento. See https://packagento.com/mageme.md for their full catalogue.